Managed IT Support & Cyber Security in Cambridgeshire
Syncro Group provides proactive managed IT support, cyber security and Microsoft 365 services to businesses across Cambridge, Peterborough, Huntingdon, Ely and the wider area. Guaranteed 2-hour response on critical issues, unlimited remote and on-site support, and a Microsoft Solutions Partner accreditation behind everything we do — all from a local team that treats your business like our own.
Proactive IT support for Cambridgeshire businesses
Every year, 43% of UK businesses are hit by a cyber breach or attack — and 46% of small businesses report the same. Ageing infrastructure, unpatched software and inconsistent security are the three most common reasons Cambridgeshire SMEs come to us. Whether you have no internal IT and need a fully outsourced provider, or an existing IT team that needs a strategic partner, Syncro's managed IT service delivers guaranteed response times, unlimited support and enterprise-grade tooling on a fixed monthly per-user cost.
Our engineers cover the whole of Cambridgeshire from a local base — which means faster on-site response, a team that knows the local business landscape, and no outsourced helpdesk in a different time zone. We work as an independent, vendor-neutral partner: our recommendations are based on what's right for your business, not on which product carries the biggest reseller margin.
IT services for Cambridgeshire businesses
Our managed IT service covers everything from day-to-day support to strategic IT planning — one provider, one monthly cost, no surprise invoices.
A specialist managed IT provider for Cambridge & Cambridgeshire
Syncro provides managed IT support, cyber security and consultancy to businesses across Cambridge, Peterborough, Huntingdon, Ely and the surrounding areas. We work with clients across logistics, distribution, manufacturing, healthcare, education, legal and finance — sectors where downtime, data loss or a security breach can cost more in a single day than years of managed IT support.
Our approach is proactive and preventative: we identify and fix issues before they turn into outages. Every contract includes 24/7 monitoring, automated patching, security baseline maintenance and monthly reporting via a real-time client portal.
An IT partner that becomes an extension of your team
We've built our IT service on the same principles that have earned Syncro a 5-star reputation across our other divisions — honesty, transparency, and delivering on what we promise. Partnering with Syncro means reliable, secure IT and a team that answers the phone.
What Cambridgeshire businesses say about Syncro
A small selection of the businesses that trust Syncro for their IT support and wider workplace technology.
"Fantastic company to work with! They have provided us with various solutions for our printing and IT requirements and have shown true professionalism and outstanding customer service from initial quote through to after-sales service. Highly recommended."
"Syncro assisted our company in exiting a messy and unscrupulous contract with the incumbent supplier, saving us thousands in comparison to other quotations. Communication was great, installation was seamless — the friendly team worked really hard to cover a large installation over two sites. Always on hand to answer any questions or queries we have no matter how small. Thoroughly recommend."
IT support in Cambridgeshire — your questions answered
What happens if we experience a cyber incident or ransomware attack?
Incident response is included as standard in every Syncro managed IT contract. If we detect a suspected breach (a ransomware alert, a compromised mailbox, unusual data exfiltration) or you report one, we isolate the affected systems immediately, contain the incident, and coordinate recovery from verified backups. We maintain a documented incident response plan for every client, so no time is lost in the critical first hour. Where relevant, we also support your notification obligations to the ICO under UK GDPR, and produce a full post-incident report so you can demonstrate due diligence to insurers, auditors and enterprise customers in your supply chain.
What's your guaranteed response time for critical IT issues?
Every Syncro managed IT contract includes a guaranteed 2-hour response for critical issues (an outage, a suspected breach, anything stopping the business working) and 8-hour for non-critical. Urgent issues can be raised by phone for immediate action. All tickets are tracked in real time via the client portal, so you always know exactly where a job stands.
We already have an IT provider — how does moving to Syncro work?
We handle the transition end-to-end. We start with a full IT estate audit — every device, licence, server, backup and security tool documented. We then agree a switchover date with you and coordinate directly with your outgoing provider to transfer administrator access, monitoring agents, backups and any escalation paths. Onboarding is typically completed within 2 to 4 weeks depending on the size of your estate, with zero disruption to your users during the switchover.
Do you help with Cyber Essentials and Cyber Essentials Plus certification?
Yes. Cyber Essentials is a UK government-backed scheme that increasingly qualifies you for public sector contracts, insurance and enterprise supply-chain approval. We prepare your environment against the five technical controls (firewalls, secure configuration, access control, malware protection, security update management), guide you through the self-assessment, and manage the end-to-end process. For Cyber Essentials Plus (the audited tier), we handle the technical remediation and hand you off to an IASME-licensed assessor for the audit itself.
Do you support Microsoft 365, Azure and cloud migrations?
Yes — extensively. Syncro is a Microsoft Solutions Partner and holds Microsoft Certified Azure Solutions Architect Expert accreditation. We design, migrate and manage Microsoft 365 tenants (Exchange Online, SharePoint, Teams, OneDrive, Intune), plan Azure and hybrid infrastructure, and optimise licence spend — most estates we audit have 15–25% of licences under-utilised or on the wrong plan.
What size businesses do you support in Cambridgeshire?
Our sweet spot is Cambridgeshire businesses with roughly 10 to 250 users — organisations big enough to need a proactive, secure IT function but too small to justify a full in-house IT department. We support single-site offices, multi-site operations and hybrid/remote-first teams. If you're smaller than 10 users or larger than 250, we're still happy to talk — we just make sure our service is genuinely the right fit before we quote.
Are your contracts flexible? What happens if it doesn't work out?
Our standard contract term is 12 months with a genuine break clause if we're not delivering. We publish a monthly service report showing tickets, response times, patching status and backup health — so you can hold us to account against the SLA. If you ever decide to move on, we hand over documentation, access and monitoring agents to your incoming provider professionally. We think long-term contracts should be earned, not enforced.
IT support across Cambridgeshire
We provide managed IT support, cyber security and Microsoft 365 services across the whole of Cambridgeshire. Our local coverage includes:
Other workplace technology services in Cambridgeshire
Alongside managed IT, Syncro provides a full range of workplace technology solutions to Cambridgeshire businesses. All services are delivered by the same team, with the same commitment to independent advice and same-day engineer response.
Ready for IT support that actually works?
Book a free, no-obligation IT consultation with Syncro's Cambridgeshire team. We'll audit your current setup, identify security gaps and cost savings, and show you exactly what our managed IT service delivers for your business — at no cost and no commitment.