Request an engineer
Something not working as it should? Complete the form and a member of our team will be in touch to provide the assistance you need.
Quick to respond
during business hours
Submit before 4pm Monday to Friday and you'll usually hear back the same day. Critical faults are prioritised.
Tell us what's going on
Share a few details about the device and the issue. The more we know up front,
the faster we can get you up and running.
After you submit
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1
We confirm receiptA member of the team picks up your request and acknowledges it.
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2
We diagnose remotelyWhere possible, we'll resolve the issue without needing a site visit.
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3
An engineer attendsIf on-site help is needed, we'll book a visit at a time that suits you.
Get in touch directly
For urgent issues, the quickest way to reach us is by phone or via the MySyncro portal.
"We have been with Syncro for some months now and continue to find their service excellent."
The after sales support is great. Whilst we have had very few reasons to log an issue, they are with us almost immediately to keep us up and running. The MySyncro portal works well and is an effective way to communicate.