Support & Service | Syncro Group
Support — Syncro Group

Service that
means something

When something goes wrong, you need real people who know your business. Same-day engineer response, full ticket transparency and a service team that picks up the phone — average answer time under 10 seconds.

Same-day response 5-star rated Real humans UK-wide engineers
Access MySyncro Request an engineer
Syncro service team member ready to help
9s
Avg answer
100%
Satisfaction
96%
Same-day fix
MySyncro Portal

Service in your pocket

MySyncro is the client portal built by Syncro for Syncro clients. Two clicks to raise a ticket. Live engineer tracking from arrival to resolution. Bills and contracts always to hand. Available on iOS, Android and desktop.

  • 2-click service requests with instant confirmation
  • Live technician track & trace, every step
  • Bills, contracts and usage data in one place
  • Native iOS & Android apps, plus desktop
  • 5-star rated by 100% of surveyed clients
Access MySyncro Book a demo
MySyncro mobile app showing 2-click service requests, real-time engineer tracking and fast access to invoices and contracts
How service works

From request to resolution

A simple, transparent process designed to get you up and running with minimal disruption.

Step 01
Raise a service request
Log in to MySyncro and submit a ticket in two clicks, or call our support line directly. Provide a brief description and we'll do the rest.
Step 02
Local engineer dispatched
A qualified, local engineer is allocated and dispatched. Track their arrival in real time directly from the MySyncro app on your phone.
Step 03
Up & running again
All replaceable parts, genuine supplies and qualified labour are included. We won't leave until your equipment is fully back in service.
By the numbers

Performance you can measure

5,986
Tickets resolved
100%
Client satisfaction
96%
Issues fixed same day
9s
Avg answer time
Self-help video library

Save time with instant fixes

Pick your Konica Minolta device to view step-by-step tutorials covering toner changes, paper jams, the bypass tray and standard copy functions — handy for the moments when a quick visual walkthrough is faster than raising a ticket.

Konica Minolta
C3050i / C4050i
A4 colour multifunction. Tutorials for toner replacement, paper jams, bypass tray and standard copy.
Watch tutorials
Konica Minolta
C250i / C300i / C360i
A3 colour MFP. Step-by-step videos for routine maintenance, jam clearance and key user features.
Watch tutorials
Konica Minolta
C550i / C650i
A3 high-volume colour. Walkthroughs for toner, drum, paper handling and finisher operations.
Watch tutorials
Matt Edwards, Group Service Director at Syncro
Group Service Director

"Our job is to keep your business running. We act as an extension of your team — bringing expertise, accountability and a genuine sense of ownership to every ticket."

Comprehensive support is fully inclusive of genuine supplies, all replaceable maintenance parts and qualified local engineer call-outs. Behind every ticket is a friendly, highly-skilled team backed by clever monitoring tools that limit downtime before it starts.

Matt Edwards— Group Service Director, Syncro
Where we work

Local service, UK-wide

Qualified, manufacturer-trained engineers covering the following areas. Click your region for local response times, on-site coverage and client reviews.

Northamptonshire Milton Keynes & Buckinghamshire Bedfordshire Locations we cover
★★★★★

"Syncro have been amazing — their service is truly brilliant."

From the speed of response to the quality of the engineers on site, the experience has been first-class throughout. The team feel like part of our own.

— Wicksteed Park

Need help right now?

Existing clients raise tickets in seconds via MySyncro. Not an existing client? Reach out and we'll get an engineer on the case.

Open MySyncro Request an engineer