Managed IT Support & Cyber Security in Coventry & Warwickshire

Incident response is included as standard in every Syncro managed IT contract. If we detect a suspected breach (a ransomware alert, a compromised mailbox, unusual data exfiltration) or you report one, we isolate the affected systems immediately, contain the incident, and coordinate recovery from verified backups. We maintain a documented incident response plan for every client, so no time is lost in the critical first hour. Where relevant, we also support your notification obligations to the ICO under UK GDPR, and produce a full post-incident report so you can demonstrate due diligence to insurers, auditors and enterprise customers in your supply chain.

Every Syncro managed IT contract includes a guaranteed 2-hour response for critical issues (an outage, a suspected breach, anything stopping the business working) and 8-hour for non-critical. Urgent issues can be raised by phone for immediate action. All tickets are tracked in real time via the client portal, so you always know exactly where a job stands.

We handle the transition end-to-end. We start with a full IT estate audit — every device, licence, server, backup and security tool documented. We then agree a switchover date with you and coordinate directly with your outgoing provider to transfer administrator access, monitoring agents, backups and any escalation paths. Onboarding is typically completed within 2 to 4 weeks depending on the size of your estate, with zero disruption to your users during the switchover.

Yes. Cyber Essentials is a UK government-backed scheme that increasingly qualifies you for public sector contracts, insurance and enterprise supply-chain approval. We prepare your environment against the five technical controls (firewalls, secure configuration, access control, malware protection, security update management), guide you through the self-assessment, and manage the end-to-end process. For Cyber Essentials Plus (the audited tier), we handle the technical remediation and hand you off to an IASME-licensed assessor for the audit itself.

Yes — extensively. Syncro is a Microsoft Solutions Partner and holds Microsoft Certified Azure Solutions Architect Expert accreditation. We design, migrate and manage Microsoft 365 tenants (Exchange Online, SharePoint, Teams, OneDrive, Intune), plan Azure and hybrid infrastructure, and optimise licence spend — most estates we audit have 15–25% of licences under-utilised or on the wrong plan.

Our sweet spot is Coventry & Warwickshire businesses with roughly 10 to 250 users — organisations big enough to need a proactive, secure IT function but too small to justify a full in-house IT department. We support single-site offices, multi-site operations and hybrid/remote-first teams. If you're smaller than 10 users or larger than 250, we're still happy to talk — we just make sure our service is genuinely the right fit before we quote.

Our standard contract term is 12 months with a genuine break clause if we're not delivering. We publish a monthly service report showing tickets, response times, patching status and backup health — so you can hold us to account against the SLA. If you ever decide to move on, we hand over documentation, access and monitoring agents to your incoming provider professionally. We think long-term contracts should be earned, not enforced.