Managed IT Support & Cyber Security in Northamptonshire
Local managed IT support, cyber security and Microsoft 365 services for Northampton, Kettering, Corby and Wellingborough businesses. 2-hour response SLA, free IT audit, and a Microsoft Solutions Partner on your side.
Reliable managed IT support for Northampton businesses
For businesses across Northamptonshire, IT has moved from "something that just needs to work" to the system every other part of the business runs on. When email goes down, your sales team stops. When a server fails, your warehouse stops. When ransomware hits, everything stops. Having the right IT partner isn't a nice-to-have — it's the difference between a bad hour and a bad quarter.
Syncro Group's IT division provides managed IT support, cyber security, Microsoft 365 and backup services to Northamptonshire businesses. We've built our reputation on managed print across the county over the last 20 years — supporting household names like Wicksteed Park, Xtra Logistics and Billing Car Hire — and our IT division extends that same local, accountable service model to IT support, cyber security and cloud infrastructure.
We're based at Northampton Science Park, which means the same engineers who answer the phone at 9am can be on site in Kettering by 11am. No overseas call centres, no ticket queues, no "we'll look into it and come back to you". That local accountability is why Northamptonshire businesses switch to us — and why they stay.
Managed IT services in Northamptonshire
Everything a modern UK business needs from an IT partner — delivered locally, with a 2-hour critical response SLA and full transparency via our end-user ticketing portal.
Local IT engineers for Northampton & Northamptonshire
Our Northamptonshire-based IT team covers the whole county from our Northampton Science Park base — from Northampton town centre out to Kettering, Corby, Wellingborough, Daventry and Rushden. When a Corby manufacturer loses their line-of-business application at 2pm, our engineers are usually on site before 4pm — not routed through an overseas help desk.
Every client gets a dedicated vCIO who works directly with your team on deployments, security reviews and quarterly IT strategy — not a rotating cast of ticket-handlers.
A partner that becomes an extension of your team
Four things make Syncro's IT division different from the national MSPs — and the one-man-band IT consultants most Northamptonshire SMEs end up frustrated with.
What Northamptonshire businesses say about Syncro IT
Named local businesses that have switched their IT support to Syncro — plus the Syncro Group clients who use us across print, IT and wider workplace technology.
EBM Electrical — Full IT infrastructure takeover
EBM Electrical, a 43-user Northamptonshire electrical business, moved to Syncro from their previous IT supplier. Our engagement started with a full IT audit of their existing environment, followed by complete deployment of our managed IT stack: NinjaOne RMM agents across every workstation, BitDefender endpoint protection, Mimecast email filtering, and SaaS cloud backup configured for their Microsoft 365 environment. We also supplied and configured new SSDs and laptops as part of the hardware refresh phase.
All 43 users are now monitored 24/7, protected against modern email and endpoint threats, and backed by daily engineer-verified backups — with full transparency through our end-user ticketing portal and a 2-hour critical response SLA.
"Fantastic company to work with! They have provided us with various solutions for our printing and IT requirements and have shown true professionalism and outstanding customer service from initial quote through to after-sales service. Highly recommended."
"Syncro have been amazing and their service is truly brilliant. In particular, Matt has always been extremely helpful!"
The vendors we deploy for Northamptonshire clients
We're vendor-accredited across the stack that modern UK SMEs actually need — not a reseller for whoever paid us the highest margin this quarter.
Our IT onboarding process in Northampton
Every Northamptonshire IT engagement follows the same 5-stage process — the same one we used for EBM Electrical and Bills Coaches when they moved to us from their previous suppliers.
IT support in Northampton — your questions answered
How much does managed IT support cost in Northamptonshire?
Managed IT support in Northamptonshire is typically priced per user per month, with the exact figure depending on the services included. Entry-level cover starts from £14.99 per user per month, with most Northamptonshire SMEs sitting in a mid-range tier that includes RMM monitoring, BitDefender endpoint protection, Mimecast email filtering, SaaS backups and unlimited remote and on-site support. A free IT audit at your Northampton, Kettering or Corby site will give you a precise quote tailored to your business.
How quickly can you respond to an IT issue in Northampton?
Our contracted SLA is 2 hours for critical issues and 8 hours for non-critical requests. In practice, because we're based at Northampton Science Park, most Northamptonshire call-outs are answered inside the hour, with on-site engineers reaching Kettering, Corby, Wellingborough or Daventry within a couple of hours of the ticket being raised. For anything genuinely urgent, call 0300 124 0975 directly rather than logging a ticket.
Can you take over our IT from our current supplier?
Yes — this is actually how most of our Northamptonshire IT clients come to us. We've successfully migrated businesses like EBM Electrical (43 users) and Bills Coaches (11 users) from their previous IT suppliers without service interruption. The process starts with a free IT audit so we understand your current environment, followed by a staged migration of RMM agents, security tools and user accounts. You stay in control throughout, and we handle the technical handover directly with your outgoing provider.
Do you handle cyber security as well as IT support?
Yes — cyber security is part of every managed IT engagement, not a separate add-on. Our standard stack includes BitDefender endpoint protection, Mimecast email filtering for phishing and malware, and Keeper password management. We also guide clients through Cyber Essentials certification as part of their security roadmap, and we handle security incident response for Northamptonshire businesses when things go wrong.
Are you a Microsoft Partner? Can you help with Microsoft 365?
Yes — Syncro is a Microsoft Solutions Partner, which means we have direct access to Microsoft engineer support and priority on new product releases. We handle Microsoft 365 licence procurement, user provisioning, SharePoint and Teams configuration, security policy setup, and migrations between tenants. Many of our Northamptonshire clients also use our SaaS backup service to protect their Microsoft 365 data (which Microsoft themselves don't back up by default).
What's included in your free IT audit?
The free IT audit is a structured review conducted on-site at your Northamptonshire premises. We assess your infrastructure (servers, workstations, networking), security posture (endpoint protection, email filtering, patch status), backup setup (what's being backed up, how often, and whether it's actually recoverable), Microsoft 365 configuration (licence efficiency, security settings, data retention), and your overall IT risk profile. You get a written report within 5 working days with findings and prioritised recommendations — whether you decide to work with us or not.
Do you only cover Northampton, or wider Northamptonshire?
We cover the whole of Northamptonshire from our Science Park base, including Northampton, Kettering, Corby, Wellingborough, Daventry and Rushden. We also serve businesses across Milton Keynes & Buckinghamshire, Bedfordshire, Hertfordshire, Coventry & Warwickshire and Cambridgeshire — see our other regional IT support pages for details, or visit our full locations page.
IT support across Northamptonshire
Based at Northampton Science Park, we provide managed IT support and cyber security across the whole of Northamptonshire. Our local coverage includes:
Other workplace technology services in Northamptonshire
Alongside IT support, Syncro provides a full range of workplace technology solutions to Northamptonshire businesses. All delivered by the same local team, with the same commitment to independent advice and same-day engineer response.
Ready for IT support that actually works?
Book a free, no-obligation IT audit with Syncro's Northamptonshire team. We'll audit your current setup, identify security gaps and cost savings, and show you exactly what our managed IT service delivers — at no cost and no commitment.