Your quotation shows the figures. This page shows what you actually get.
No forty-page proposal. Everything Syncro delivers against your managed print quotation is set out here — what's included in the monthly cost, how quickly we respond, the onboarding process, and the after-sales support.
MySyncro.
The client portal built by Syncro, exclusively for Syncro clients.
Most print providers give you a phone number and an email address. We built you a portal. MySyncro is our own software — not a rebadged manufacturer tool — and it is where your entire service relationship lives.
Raise a service request in two clicks and get instant confirmation. Watch your engineer from dispatch to arrival, in real time, on your phone. Pull up bills, contracts, meter readings and usage data without emailing anyone.
Included for every user on your account, at no extra cost, from day one.
- Two-click service requests with instant confirmation
- Live engineer track & trace, every step to your door
- Bills, contracts, meter readings and usage data in one place
- Consumables ordering and automated toner alerts
- Unlimited users, included — no per-seat charge
From request to resolution
One invoice. Everything in it.
Your quotation gives you a single transparent monthly cost. This is precisely what sits behind it — and, just as importantly, what doesn't. No hidden charges, no surprise invoices.
- All genuine manufacturer toner and consumables, despatched automatically on low-level alerts
- All replaceable maintenance parts and consumable kits
- Qualified, manufacturer-trained engineer call-outs — parts and labour
- Unlimited telephone and remote support during business hours
- MySyncro portal access for unlimited users
- Delivery, installation, network configuration and driver deployment
- On-site user training at install, and refresher training on request
- Automated meter readings and a single consolidated monthly invoice
- Firmware, security and driver updates for the life of the contract
- Cloud print management setup — PaperCut Hive or Canon uniFLOW Online, where quoted
- Usage and environmental reporting
- Paper and staples
- Repairs arising from accidental damage, misuse or power surges
- Out-of-hours or weekend attendance, available by prior arrangement
Anything chargeable is quoted and approved by you before work starts. You will never receive an invoice for something you haven't signed off.
Commitments you can measure us on
Not aspirations. These are our current live averages across a UK client base of more than a thousand businesses — and they're reported back to you every quarter.
Every one of these figures is drawn from live ticket data, not a marketing brochure. Your own performance against them is included in your quarterly service report, device by device.
Live within 14 days
A structured, low-disruption onboarding run by a named project contact. You'll know exactly what's happening, and when, at every stage — and most clients are printing before the fortnight is out.
A relationship, not a renewal date
You get a named account manager and a named service contact — real people, with direct numbers, who know your sites and your equipment. And a fixed review rhythm, so problems get spotted before they cost you rather than after.
- One consolidated invoice, with usage broken down by device and department
- Automated meter readings — nobody chasing your team for numbers
- Live usage and spend visible in MySyncro whenever you want it
- Service performance report — tickets, response times and uptime, device by device
- Usage trends — where volume is climbing, which devices are under-worked, and what that tells you about your fleet
- Account review with your account manager — fleet fit, volumes, upcoming changes
- Full fleet review — right devices, right places, right volumes for how you work now
- Contract review with options presented well ahead of any decision point
- Technology refresh advice — independent, and not tied to a manufacturer's cycle
If the right answer is fewer devices, we'll tell you.
Syncro is independent. We're not tied to a single manufacturer, so our advice isn't shaped by anyone else's quarterly targets. That's why our reviews look for the device you don't need as readily as the one you do.
Discuss your fleet"Syncro have been amazing — their service is truly brilliant."
From the speed of response to the quality of the engineers on site, the experience has been first-class throughout. The team feel like part of our own.
Questions on your quotation?
Everything above applies to every Syncro managed print client, whatever the size of the fleet. If there's something specific to your organisation you want covering, tell us and we'll put it in writing.