Stertil UK Streamlines Print Infrastructure and Boosts Productivity with Syncro
RAISING INNOVATION FOR NOW AND IN THE FUTURE
CASE STUDY | MANUFACTURING
Stertil UK is the global market leader in heavy vehicle lifting technology and a leading global player in the field of docking systems and loading bay equipment. Stertil offers technically superior solutions for transport, garages and distribution centres worldwide, as well as offering a complete service package for all equipment supplied.
OBJECTIVES
Stertil UK places a high value on working with established, trusted partners who consistently deliver exceptional service to support their critical business operations. As a company with complex requirements and a strong focus on operational reliability, Stertil understands that dependable Managed Print support is essential to maintaining productivity and efficiency.
Previously, Stertil’s technology needs were handled by a large manufacturer who had acquired their former Managed Print provider. Unfortunately, this change in ownership marked the beginning of a decline in the level of service Stertil received. What was once a reliable and responsive support relationship gradually became frustrating and inefficient. Service standards dropped noticeably, and the quality of support failed to meet expectations.
Despite the diminished service, costs continued to rise sharply, without clear justification or corresponding value. To make matters worse, the hardware infrastructure provided under the legacy arrangement struggled to keep up with user demands. This combination of neglected service and underperforming equipment began to take a serious toll on business operations, hampering user productivity and overall efficiency across the organisation.
Faced with these challenges, Stertil recognised the need for a proactive, responsive partner - one that truly understands the importance of delivering consistent, high-quality service and robust technology solutions.
Summary of challenges
Sub-Standard Service & Support
Spiralling Costs
Dated Hardware
SOLUTIONS
As Stertil UK continues on its impressive growth trajectory, the need for a robust, scalable, and market-leading Managed Print Solution became increasingly critical. With expanding operational demands and a growing workforce, it was essential to implement a solution that could not only keep pace with the company's rapid development but also streamline processes and enhance overall efficiency.
Syncro responded by delivering a tailored print management solution designed to meet the specific needs of each department within Stertil’s Head Office. This included the strategic deployment of multiple high-performance devices across the site, featuring a mix of A3 Colour Multi-Function Devices for more intensive, centralised tasks, and A4 Colour Desktop Devices for individual or departmental use. This device mix ensured that all operational requirements - from high-volume printing to day-to-day document handling - were fully supported.
In addition to the technical rollout, Syncro’s commitment to a localised service approach proved invaluable. Backed by a team of qualified, proactive technicians, Syncro provided responsive and expert on-site support, fostering smoother day-to-day operations and significantly reducing downtime. The result was a noticeable improvement in user productivity and overall business performance.
Crucially, all of these benefits were delivered at a notably reduced cost compared to Stertil’s previous provider. By eliminating inefficiencies and providing a more effective support structure, Syncro not only improved operational outcomes but also helped Stertil UK achieve considerable savings - further reinforcing the value of their new partnership.
Solution Headlines
Local & Proactive Service
Reduced Rental & Service Costs
Latest Generation Technology
“I can fully endorse and recommend Syncro’s services.
From the initial consultation through to installation, commissioning, and ongoing support, they’ve been professional, responsive, and easy to work with.
The devices were deployed with minimal disruption, and the final cherry on the cake is that our overall printing costs have significantly reduced”
Nick Stewart, IT Services Manager
Stertil UK Ltd
