Stertil UK Case Study: Streamlining Print, Boosting Productivity
Lifting standards for now and the future.
When the global market leader in heavy vehicle lifting technology needed a Managed Print partner that could match their own standards for reliability, they turned to Syncro. Here's how a smarter, more local approach replaced rising costs and ageing devices with something that simply works.
Stertil UK is the global market leader in heavy vehicle lifting technology, and a leading global player in docking systems and loading bay equipment. They needed a Managed Print partner that could match their own standards for reliability and service.
01About Stertil UK
Stertil offers technically superior solutions for transport, garages and distribution centres worldwide, alongside a complete service package for all equipment supplied. It's a business where uptime matters — and that same operational mindset shapes how Stertil expects their own back-office technology to perform.
02Objectives
Stertil UK places a high value on working with established, trusted partners who consistently deliver exceptional service to support their critical business operations. As a company with complex requirements and a strong focus on operational reliability, Stertil understands that dependable Managed Print support is essential to maintaining productivity and efficiency.
Previously, Stertil's technology needs were handled by a large manufacturer who had acquired their former Managed Print provider. Unfortunately, this change in ownership marked the beginning of a decline in service. What was once a reliable, responsive support relationship gradually became frustrating and inefficient. Service standards dropped noticeably, and the quality of support failed to meet expectations.
Despite the diminished service, costs continued to rise sharply, without clear justification or corresponding value. To make matters worse, the hardware infrastructure provided under the legacy arrangement struggled to keep up with user demands. This combination of neglected service and underperforming equipment began to take a serious toll on business operations, hampering user productivity and overall efficiency.
Faced with these challenges, Stertil recognised the need for a proactive, responsive partner — one that truly understands the importance of delivering consistent, high-quality service and robust technology solutions, backed by a UK-based support team that's there when you need it.
03Solutions
As Stertil UK continues on its impressive growth trajectory, the need for a robust, scalable, market-leading Managed Print Solution became increasingly critical. With expanding operational demands and a growing workforce, it was essential to implement a solution that could not only keep pace with the company's rapid development but also streamline processes and enhance overall efficiency.
Syncro responded by delivering a tailored print management solution designed to meet the specific needs of each department within Stertil's Head Office. This included the strategic deployment of multiple high-performance devices across the site — a mix of A3 Colour Multi-Function Devices for more intensive, centralised tasks, and A4 Colour Desktop Devices for individual or departmental use. This device mix ensured that all operational requirements, from high-volume printing to day-to-day document handling, were fully supported. Compare device options for your own business.
In addition to the technical rollout, Syncro's commitment to a localised service approach proved invaluable. Backed by a team of qualified, proactive technicians and the MySyncro client portal, Syncro provided responsive and expert on-site support, fostering smoother day-to-day operations and significantly reducing downtime. The result was a noticeable improvement in user productivity and overall business performance.
Crucially, all of these benefits were delivered at a notably reduced cost compared to Stertil's previous provider. By eliminating inefficiencies and providing a more effective support structure, Syncro not only improved operational outcomes but also helped Stertil UK achieve considerable savings — further reinforcing the value of their new partnership.
Nick Stewart, IT Services Manager Stertil UK LtdI can fully endorse and recommend Syncro's services.
From the initial consultation through to installation, commissioning, and ongoing support, they've been professional, responsive, and easy to work with.
The devices were deployed with minimal disruption, and the final cherry on the cake is that our overall printing costs have significantly reduced.
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